Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Vice President, Managed & Professional Services will be responsible for igniting value and growth for our customers, with expertise in the digital world. In this role, you will provide strategic leadership and oversee the planning, execution, and continuous improvement of our managed and professional services offerings. The successful candidate will enable Lumen customers to innovate, scale, drive efficiencies, and achieve more in their global applications infrastructure through value-added “service wrappers”. The successful candidate will be instrumental in driving customer satisfaction and operational excellence, enabling profitable growth within our Managed & Professional Services organization. This leader will be responsible for the teams supporting and proactively monitoring M&P customers’ entire networks, managing third party relationships and contractual obligations, and innovating to significantly enhance the customer experience while driving profitable revenue growth at Lumen.

The Main Responsibilities

• Lead a multi-function, collaborative team with a comprehensive, strategic approach to develop and execute the Managed and Professional Services vision, in alignment with Lumen’s business priorities. 
• Establish and maintain strong client relationships ensuring Lumen remains a trusted partner, and customer needs are met by delivering high-quality managed & professional services. 
• Responsible for operational excellence – Effective implementation and management of large, complex customer solutions, leveraging best practices, processes, and tools to streamline service delivery, optimize resource utilization, and ensure high-quality service levels. 
• Responsible for financial oversight and performance for Managed & Professional Services – ensuring profitability aligned to strategic priorities, identifying opportunities for cost optimization and revenue growth. 
• Drive innovation, continuously evaluating and enhancing our portfolio of managed services, staying current with emerging technologies, identifying opportunities for service improvements, and ensuring Lumen is at the forefront of profitable technological advancements keeping pace with, and anticipating future customer demands. 
• Define and establish success metrics to inform the success of Managed & Professional services and use data-driven insights to guide business strategic decisions. 
• Attract, build, manage, and develop a talented, diverse, equitable and inclusive team of product managers, and pricing experts

What We Look For in a Candidate

• 10+ years of experience leading a Managed & Professional Services function with P&L responsibility preferred. 
• Proficient knowledge of managed services best practices, industry trends, and technologies. 
• Demonstrated success leading a customer-centric organization. 
• Experience working with senior-level executives and ability to influence cross-functional teams across all levels of the organization 
• Ability to quantitatively and qualitatively understand complex problems, prioritize business and customer needs 
• Collaborative and inspiring leadership style 
• Operates with a growth & continuous improvement mindset 
• Leads with empathy and accountability 

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$167580 - $223440 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$176400 - $235200 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$185220 - $246960 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$194040 - $258720 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335152

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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