=== ARE YOU OUR NEXT TEAM MEMBER? ===
Do you love technology, creating solutions for customers, and providing excellent experiences? Do you thrive in a fast paced, technical, client focused, and challenging position? Do you "fill your bucket" by helping others have a better day? Do you have experience in tech support, field support, customer service, or computer support? Yes? Great! keep reading!
== ABOUT US ====== THE OPPORTUNITY ===
Type: Remote Tech Support Dispatch Coordinator (Residential Support Team)
When: Full-time, Monday-Friday, 9:00 AM - 5:30 PM CST
Where: Remote Position (Work From Home)
What: As a Remote Tech Support Dispatch Coordinator, your primary responsibilities include prioritizing and handling remote support appointments to provide comprehensive tech support to clients. Expect to handle incoming phone calls in a volume of 20 or more phone calls per day. You will play a pivotal role in managing client interactions, driving revenue, and ensuring the growth of the company. This involves lead management, client interaction, revenue generation, team collaboration, various administrative tasks, troubleshooting, and resolving technical issues. Your responsibilities also encompass ensuring client satisfaction through effective communication and assisting with ticket management and general client repairs located in service centers.
===REQUIRED SKILLS OR EXPERIENCE===
===BONUS POINTS - PREFERRED SKILLS===
===WHAT YOU CAN EXPECT===
• Generous Coverage for Medical, Dental, and Vision Coverage
• Competitive Pay & Incentives (Profit Sharing)
• Experience Experience and more experience (did we say experience?)
• Room for promotion (Different support teams and positions)
• Small Business Experience (your opinion is heard and valued)
• Paid Time Off (Vacation/Sick Time/Personal Time)
• Paid Holidays
• 401K Plan
• Exciting and fast paced work environment
• Company Incentives and Perk programs
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