Job Description

As a Personal Concierge - Sports, you would be responsible for greeting and registering guests,checking guests out of the hotel, and delivering personalized assistance to the hotel’s guests from the Sports market in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

What will I be doing?

• Contacts guests through pre-arrival e-mails, phone calls, and text messages to welcome the guest and ascertain their needs and special arrangements, as well as arrival time. Personal Concierge will ensure that all relevant departments are advised of the guest’s history, requests, and preferences prior to arrival.
• Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction
• Meticulously pre-assign reservations to guestrooms in line with guest/group preferences
• Completes the pre-registration and registration process for all VIP guests/groups
• Offer a warm and personal welcome experience to guests
• Escorts guests to guestroom or around property and provide orientation of room services/amenities offered
• Demonstrate attention to detail and creativity in executing all requests
• Provide direction and support to all departments in order to coordinate guest requests in a cooperative manner 
• Assist with both incoming and outgoing packages
• Exhibit professionalism and personalized service in all interactions as a representative of the hotel/brand
• Follow-up with guests and groups during stay to ensure satisfaction
• Offer guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence
• Execute VIP or group arrivals and departures in line with departmental procedures, which includes personalized or satellite check ins and outs
• Independently owns VIP groups to coordinate all special Food and Beverage requests, in-room amenities, rooming lists, special billing requirements, and any other requests
• Review hotel billing and inquiries after departure
• Supports Front Desk business volumes and assist with guest registration, requests, and check-out services
• Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information
• Perform any other reasonable duties as required by the Director of Front Office or Sales/Events Leadership, including off-property tasks or events (must have own transportation)

As a Personal Concierge - Sports, you would be responsible for greeting and registering guests,checking guests out of the hotel, and delivering personalized assistance to the hotel’s guests from the Sports market in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Contacts guests through pre-arrival e-mails, phone calls, and text messages to welcome the guest and ascertain their needs and special arrangements, as well as arrival time. Personal Concierge will ensure that all relevant departments are advised of the guest’s history, requests, and preferences prior to arrival.

· Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction

· Meticulously pre-assign reservations to guestrooms in line with guest/group preferences

· Completes the pre-registration and registration process for all VIP guests/groups

· Offer a warm and personal welcome experience to guests

· Escorts guests to guestroom or around property and provide orientation of room services/amenities offered

· Demonstrate attention to detail and creativity in executing all requests

· Provide direction and support to all departments in order to coordinate guest requests in a cooperative manner

· Assist with both incoming and outgoing packages

· Exhibit professionalism and personalized service in all interactions as a representative of the hotel/brand

· Follow-up with guests and groups during stay to ensure satisfaction

· Offer guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence

· Execute VIP or group arrivals and departures in line with departmental procedures, which includes personalized or satellite check ins and outs

· Independently owns VIP groups to coordinate all special Food and Beverage requests, in-room amenities, rooming lists, special billing requirements, and any other requests

· Review hotel billing and inquiries after departure

· Supports Front Desk business volumes and assist with guest registration, requests, and check-out services

· Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information

· Perform any other reasonable duties as required by the Director of Front Office or Sales/Events Leadership, including off-property tasks or events

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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