Job Description

How You’ll Help Transform Healthcare:

Provides support for mobile devices including cell phones, personal digital assistants, and convergence devices. Works directly with the client to coordinate device selection, procure the device, and provide training on the use of the device. Job requires excellent customer service, communication, and accounting skills.

Performs specific job responsibilities:

 

• Provides excellent client service as needed. Responsible for problem escalation as required. Notifies personnel of problem resolutions pertaining to mobile devices, related software, help desk calls, as well as responsibility for documenting problem resolutions.
• Maintain inventory and records with limited supervision for all iOS devices and applications and manage mobility user accounts, including creating, adding, deleting and changing as necessary. Monitors porting system queues and completes all porting requests.
• Participates with minimal supervision in projects and ensure that all approved projects are meeting time lines, critical paths, and priority levels. Report progress of projects to manager.
• Provides training assistance to client personnel and other Technology Services staff to better utilize and understand the operation of mobile devices.
• Manage and monitor wireless accounts owned by Carilion. Research and support ways to enhance mobile communication throughout Carilion.
• Assist in determining adequate par level of mobile devices available for rapid deployment.
• Documents and communicates service processes and procedures to user community as applicable.
• Researches new mobile device technologies with guidelines, submits recommendations for corporate standards.
• Author technical documentation for help desk and end user training.

What We Require:

Education: Associates degree in computer science, communications/electronic field, or equivalent experience.

Experience: Minimum 5 years’ experience in customer service or sales. Minimum 2 years’ experience in computer electronics and/or data communications. Experience in mobile devices and supporting IT hardware and software required.

Licensure, certification, and/or registration: Valid Virginia drivers license.

Required Certifications: Apple Service Fundamentals (SVC-17A). In addition preferred one of the following: ACiT 2017 iOS certification Exam (iOS -17A). AppleCare Mac Technician (ACMT) 2017. CompTIA Network + certification. CompTIA A+

Other Minimum Qualifications: Excellent customer service skills required. Organizational skills, dependable, detailed oriented, and understanding of the English language. Stays current on all Policy and Procedure required reading. Completes and maintains documentation of a minimum of 16 hours of pertinent continuing education each year .

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

 

 

Requisition Number: 146570  
Employment Status: Full time 
Location: Technology Services Group  
Shift: Day 
Shift Details: Monday-Friday
Recruiter: MARK A MISKOVIC  
Recruiter Phone:  
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

 

Job Tags

Full time, Shift work, Monday to Friday,

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