Job Description

ITHAKA's mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

ITHAKA is seeking a Transfer Explorer Manager to oversee the effort to build ITHAKA's Transfer Explorer pilot program and to recruit and onboard participating colleges and universities. The Transfer Explorer is a collaboration between Ithaka S+R and JSTOR Labs which aims to make it easy for students, school administrators, and advisors to see how earned credits and prior learning experiences will transfer and count toward a degree at a new institution. Building on a concept initially piloted at City University of New York, the team is now creating a universal version of the tool that will be able to help students everywhere, beginning later this year with a pilot set of schools in three states.

The Transfer Explorer Manager will lead the effort to recruit new colleges and universities to the service and organize their successful integration into Transfer Explorer, with a particular focus on streamlining and facilitating data integration and validation, training and education, and issue remediation. They will also play a key role on the product development team, acting as the "voice of the customer" and owning the prioritization of features and design. The Transfer Explorer Manager will report to ITHAKA's Vice President of Innovation and be a member of the JSTOR Labs team, and will work closely with members of Ithaka S+R and DXtera Institute, our data integration partners.

Responsibilities

• Manage the pipeline of universities and colleges onto Transfer Explorer including:
  • working with Ithaka S+R to recruit states, systems, and institutions to participate;
  • improving and managing the workflow for onboarding participating institutions;
  • negotiating licensing; training and support of school IT and administrators;
  • managing data integration and validation, working with our data integration partners DXtera; and working with the schools to establish communication plans to their constituencies.
• Act as the "voice of the customer" in a cross-functional, agile development team. Own the prioritization of features and design.
• Promote Transfer Explorer to the community using a variety of media and methods, coordinating with Ithaka S+R and ITHAKA's Marketing and Communications teams.
• Contribute to the creation and instantiation of a sustainability plan to ensure that this program can continue to help students and schools beyond the pilot period.

Experience and Skills

5 or more-7 years of progressive management experience in higher education administration and data, particularly in the area of credit articulation and transfer, and with a network of productive working relationships in the field. Experience in multiple institutional settings is desired;

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  5 or more-7 years experience with technical product development., with familiarity with lean and agile practices;
  
• Entrepreneurial mindset, capable of leading a team to a demonstrable and sustainable impact through complicated and uncertain terrain;
  
• Capable of building productive relationships and negotiating with a wide variety of stakeholders;
  
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  Familiarity with student information systems, especially credit and program related data, with nuanced understanding of and ability to navigate institutional, catalog, and student data;
  

Demonstrated experience with customer success and customer education;

• Advanced verbal and written communication skills.

• Committed to our organizational values of belonging, evidence, speed, teamwork, and trust;

Work Authorization and Sponsorship

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $102,000 to $128,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time. #LI-JS1#LI-REMOTE

Work for ITHAKA

We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA's mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we're not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there's anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.

Job Tags

Remote job, Holiday work, Permanent employment,

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