Live Chat Support Agent - Remote Job at ECOWORKS HOMES INC., New Orleans, LA

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  • ECOWORKS HOMES INC.
  • New Orleans, LA

Job Description

About us:

ECOWORKS HOMES INC. is a reputable organization that focuses on promoting sustainable living by offering eco-friendly, energy-efficient home solutions. Over the years, we have established our brand as a key player in the industry, known for providing the highest quality of services to our clients. Guided by our commitment to environmental sustainability and the desire to create a positive impact, we continually look for innovative ways to improve our services and enhance our customers' experiences.

The Opportunity:

We are seeking a dedicated and customer-oriented Live Chat Support Agent to join our team remotely. This is an excellent opportunity for entry-level candidates eager to kick-start their career in customer service within a rapidly growing industry. The ideal candidate will be responsible for providing real-time assistance to our customers through live chat, ensuring that customers have the best possible user experience.

Job Responsibilities:

  • Respond in real-time to customer inquiries through the live chat platform.
  • Identify customer needs, clarify information, and provide solutions based on our product offerings.
  • Maintain a high level of professionalism and competence, ensuring prompt and correct responses to customers.
  • Coordinate with other teams for customer issue resolution when needed.
  • Follow company communication procedures, guidelines, and policies to maintain a high level of customer service.

Desired Qualifications:

  • A high school diploma; related customer service training will be a plus.
  • Excellent written communication and interpersonal skills.
  • Proficient with computers and capable of multitasking across various systems and platforms.
  • Ability to handle customer complaints and maintain a calm presence under pressure.
  • Demonstrated ability in problem-solving and decision-making skills.

Nice-to-haves:

  • Experience in a customer support role;
  • Experience with CRM systems and practices.
  • Flexibility in working hours to provide support for customers

Job Tags

Full time, Remote job,

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