At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare, life science products, and service solutions around the globe.
The primary responsibility of the Perioperative Support Liaison is to provide integrated clinical and technical on-site Customer support, consultation, and management of medical devices (surgical instruments/devices, video equipment, and other STERIS capital equipment). This position serves as the onsite point of Customer contact for STERIS Healthcare products, projects, and serves as the “Face of STERIS.” primarily in the SPD area or OR area based on business needs. The PRL will be a clinical and technical advocate for STERIS healthcare within their accounts, and partner across the global service, including GI, IPT, surgical and sales teams, to drive Customer satisfaction and use of STERIS products and services. This is accomplished through effective Customer data analysis, problem-solving techniques, Customer education and delivery of value-added activities.
The Perioperative Support Liaison will perform a defined set of tasks ranging from first responder, daily operator, maintenance, device PMIs, SPD support and/or OR case support dependent on Customer needs and incumbent qualification. This resource will also be responsible for assisting in projects, process improvement initiatives, and KPI management in compliance with contractual obligations. Additionally, this position will manage contracted service portfolio assets and provide robust Customer reporting regarding their contracted scope of work.
Finally, the PRL will promote customer service and satisfaction through training, education, and communication with staff and physicians. High performers in this role will provide direct support to GI, OR and Sterile Processing areas in resolving or diagnosing and escalating for resolution.
The specific duties will depend on the needs of the specific Customer(s) contractual requirements. This will include a focus on OR or Sterile Processing support and acting as a liaison for identification and escalation of issues in other areas as assigned. High performers in this role will provide direct support to both OR and Sterile Processing areas.
Pay range for this opportunity is $20.79 - $29.02.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
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