Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Customer Experience Loyalty Team within the Customer Experience Department.
• ​Responsible for driving project and communications efforts for Customer Experience Loyalty.
• Responsible for coordinating with IT developers in an agile format to drive project success for owner loyalty products

What you'll do

• Liase with teams across the enterprise to develop and execute strategies for large program implementations, coordinate status communications and facilitate ongoing communication of AAdvantage Program changes and updates
• Generates creative and innovative ideas for developing initiatives designed to generate excitement and increase customer engagement
• Collaborates with other departments such as Marketing, Corporate Communications, AAdvantage Customer Service, Airports, Reservations, Revenue Management, IT, etc. 
• Responsible for the execution strategy of the loyalty customer experience and owns the end-to-end execution of customer experience projects by working closely with product team and key stakeholders. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree or equivalent experience education/training
• 3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

• ​Previous loyalty marketing and/or communications experience
• Knowledge of AAdvantage program

 

Skills, Licenses & Certifications

• ​Strong organizational and project management skills
• Ability to handle multiple projects simultaneously with attention to detail and minimal guidance
• Ability to coordinate, communicate and build consensus across multiple departments
• Comfortable interacting with and presenting to all levels of management
• Efficient with Microsoft Office Products (e.g. Word, Excel, PowerPoint, etc.)

 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work experience placement, Remote job, Flexible hours,

Similar Jobs